Support

Help with Faderloom, the mixing and listening practice app.

Contact

Email aklilu2424@gmail.com. Faderloom is published by Aklilu Berihun.

For a problem report, include your device model, operating system, app version, what you were doing, and the error message. Please do not send passwords, pairing links, or private recordings.

Getting started with Practice

Open Practice and choose a song or the included synth demo. Adjust channel levels, mute and solo, then explore EQ and listening exercises. Practice does not require an account, Mac, or audio interface. Downloadable lessons need an internet connection.

A song will not play

Check your internet connection and device volume, then reopen the lesson. If you see an AAC segment alignment error, install the latest available version. TestFlight build 3 includes a fix for this error. If it continues, send the song name and error text to support.

Phone remains disconnected after pairing

Keep the Mac companion running and connected to its relay. Generate a fresh pairing QR code on the Mac, then scan it with your phone. Both devices need access to the relay. A pairing link gives control of the session, so keep it private.

Live control and recordings

Live mode needs the Mac companion and a compatible audio interface. Audio is processed and stereo recordings are saved on the Mac; live audio is not streamed to the phone. Start with low output levels when checking connections.

Accounts and deletion

Cloud accounts are optional. Use the account controls in the app or the account deletion page to delete your account, saved scenes, and saved relay addresses. If you cannot sign in, email support from your account address. We may ask you to verify ownership; never email your password.

Availability

The iOS app is in TestFlight while App Store submission is being prepared. Public store releases and signed desktop downloads will be linked from the home page when available.